A：Hi, there’s a problem with this stereo. I’d like to return it, please.你好，這臺音響有點問題。我想退貨。
B：What’s the problem?是什么問題呢?
A：The tape player doesn’t work.磁帶的放音裝置壞了。
B：O.K. Do you have your receipt?好的，您有收據嗎?
A：Yes, here you are.有，給你。
B：Thank you. Do you want your money back, or would you like to exchange it?謝謝。你是想拿回現金呢還是想換一件商品。
A：I think I’d like to just get another stereo, please.我想我還是換另一臺音響。
B：O.K. Here’s a receipt for store credit. Just take it back to the stereo section and one of our salesmen will help you.好的，這是我們商店退貨單的單據。把它拿去音響部，售貨員會幫您的。
A：Thanks a lot.非常謝謝。
B：No problem. Thank you.不客氣。謝謝你。
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