A I’m so frustrated!

真掃興！

B what’s wrong,Jim?

怎么了，Jim?

A I called the electronics shop to find out what time they close,and it took me twenty minutes to get what I wanted!

我給電器店打電話問他們什么時候關門，可我花了二十分鐘才弄清楚。

B Twenty minutes just to find out what their business hours are?

二十分鐘才查出他們的營業時間？

A yes.They have some sort of digital receptionist.So when I called in ,a machine told me to push a button for the department I wanted to be transferred to.

是的。他們使用的是數字語音服務。我打進電話后，機器告訴我按一個鍵接通要找的部門。

B Oh,I hate getting voicemail instead of a person.What did you do?

我不喜歡語音服務。你當時是怎么辦的？

A I just kept pushing buttons.I was transferred to customer service,but there a machine told me to choose between technical help,warranty information,or price information.

我不停地（根據提示）按鍵。先是接通的客戶服務部，可機器讓我按鍵選擇技術服務，保修信息或是價格信息。

B Couldn’d you choose to be transferred to a real person?

難道你就不能選擇接通服務人員？

A Eventually I did get to a real person.I found out the closing time,but by then the store had already closed!

最后，終于有個人接了我的電話。我知道了關門時間，但是那時已經關門了。

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